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How to order from the BPR Webshop
You can view all products without registering. Prices and ordering options are displayed after your business account has been approved.
1. Register
Create a free business account for your practice, institution or company.
2. Get approved
BPR Swiss reviews your details and activates the account as a BPR customer or authorised dealer.
3. View prices and order
Once approved, view the prices applicable to your account and order directly from the webshop.
Personal advice from BPR Swiss
FAQ – Frequently Asked Questions
Why can I not see any prices in the BPR Webshop?
All products are visible without logging in. Prices and ordering options are displayed after login according to your approved customer group. Authorised dealers see the dealer prices assigned to their account.
How is my customer account approved?
After registration, BPR Swiss reviews your details. You will receive an email as soon as your account has been approved as a BPR customer or dealer.
I have forgotten my password or cannot log in. What should I do?
Use the “Lost your password?” function on the login page and enter your email address. You will then receive an email with further instructions. Please also check your spam folder.
Can I order from the BPR Webshop as a private individual?
No. The BPR Webshop is intended exclusively for business customers, such as BPR dealers, dental practices, hospitals, dental laboratories, dental training institutions and other medical organisations.
Do the displayed prices include VAT?
No. Product prices are displayed excluding VAT. The taxes applicable to your order are taken into account during checkout based on the delivery country and customer details.
How do I place an order?
Please order directly from the webshop so that your order can be processed completely and correctly. Do not submit orders through the contact form.
Which payment methods are available?
The payment methods available for your country and order currency are displayed at checkout and processed securely by Mollie.
Which confirmations will I receive after ordering?
After completing your order, you will receive an order confirmation from the webshop. Depending on the payment method, you will also receive a payment confirmation. Your invoice will be sent separately. You can also view your orders in your customer account.
How much does shipping cost?
Shipping costs depend in particular on the delivery country, product type, actual or volumetric weight, shipping zone and shipping method. Where applicable, packaging charges and transport insurance are also included. The final costs are displayed at checkout before you place the order.
Which countries do you deliver to?
The BPR Webshop delivers to business customers in EU countries, Switzerland, Norway, Liechtenstein, the United Kingdom and Iceland.
I have a complaint. What should I do?
Please send your order number, item number, a description of the issue and clear photos to service@bpr-swiss.com. The BPR Swiss team will review your request and contact you.
How do I return an item?
Please arrange returns with BPR Swiss in advance and do not send any goods back without prior notice. After reviewing your request, we will provide the information required for the next steps.